Terms of use
Terms of Use
1. General Conditions
1.1. These legal conditions regulate the use of the online store available at www.partypunto.es (hereinafter the "website"), a website owned by "Party Punto", S.L, Calle PL A, 1, Aguamarina 310 (R) BL. 1, 03189 Cabo Roig, Alicante, VAT ESB75445114, ID B7544114, partypunto.es@gmail.com.
1.2. Use of or access to this website implies that you acknowledge that you have read and understood these legal conditions of use, and agree to comply with them in their entirety. If you as a user do not agree with any of these conditions, you must stop accessing this site.
1.3. The use of the website is possible with the help of computer and mobile devices via web browser.
1.4. The prices on the website are given in Euro and are gross prices, including VAT. The prices do not include the costs of delivery.
1.5. By placing an order, you confirm that you are at least 18 years old or have the permission of a parent or guardian.
1.6. Our products are available for purchase online only. Orders are fulfilled exclusively through delivery; no in-person pickup is available.
1.7. You may purchase products as a guest or by creating an account.
2. Site operation
2.1. Party Punto reserves the right to modify, at any time, unilaterally and without prior
notification to its users, the contents, structure, operation or access conditions of this website.
2.2. However, users of the site are aware and accept that some of the information contained
therein may be incorrect, incomplete or outdated, or contain typographical errors. Party Punto
is not obliged to update the content of this website and will not be responsible for the failure
to update the information. It is the sole responsibility of the user to evaluate the accuracy
and/or usefulness of any information, advice, opinion, or any other content available through
this site.
2.3. Likewise, Party Punto reserves the right to temporarily suspend, without prior notice,
access to this site to carry out maintenance, updating, improvement or repair operations.
2.4. The user is prohibited from using this website to send, transmit or publish any illegal,
threatening, libelous, defamatory, propagandistic, scandalous, obscene, pornographic material,
or any other material that could give rise to civil or criminal liability.
3. User accounts
3.1. If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account.
3.2. We reserve the right to suspend or terminate accounts for any misuse or violation of these Terms of Use.
4. Placing order and delivery
4.1. You must always provide truthful information that cannot lead to any type of confusion, as
well as correct identification data, and never impersonate third parties or on their behalf.
4.2. Once an order is placed, you will receive an email confirmation with the details of your
purchase.
4.3. Delivery times may vary based on your location and the availability of items.
4.4. We are not responsible for delivery delays caused by circumstances beyond our control,
such as adverse weather or courier service disruptions.
4.5. Delivery is only available to addresses within our service areas as specified on our website.
4.6. Detailed information on delivery methods and payment methods can be found on the
store's website in the "Payment methods" and "Shipping and returns" tab.
5. Pricing and payments
5.1. All prices are listed in Euro and include applicable taxes unless stated otherwise.
5.2. Payments must be made at the time of purchase. We accept: payment platforms (bank link, Apple pay, Google wallet, Paypal, Shop pay) and cards (Visas, Visa Electron, MasterCard, Revolut, American Express).
5.3. Prices and availability of products are subject to change without notice. However, the price at the time of your order will apply.
6. Returns and refunds
6.1. Products can be returned within 14 days from the moment of receiving the order, if the
product has no external damage, there are no missing parts/the quantity corresponds to that
indicated on the package, the product to be returned has an original packaging that has not
lost its commercial appearance (this point does not apply in cases where a low-quality product
is returned). Buyer bears the costs of sending the goods back.
6.2. Products cannot be returned within 14 days from the moment of receiving the order, if the
consumer has opened the packaging of the product, for which it is not allowed for health and
hygiene reasons (disposable dishes, straws and other similar products), the product is damaged.
6.3. If you receive defective goods, please inform Party Punto about it by filling out a free-form
application addressed to our company – Party Punto (ID B7544114) and sending it
to partypunto.es@gmail.com. The complaint must include the following: First and
last name or company data (name, address, tax identification number), e-mail and
telephone number, order number / invoice, date of receipt of the order,
a detailed description of the defect of the goods with photographic documentation.
6.4. Party Punto undertakes to replace the defective product or return the amount paid to the
buyer within 3 working days from the day buyer contacted.
6.5. When returning a defective product, the following conditions must be met:
6.5.1. the product must not be damaged due to the actions of the buyer;
6.5.2. the product is returned in the original packaging of the product and shipment
together with the documents (purchase receipt or invoice);
6.5.3. the product must be correctly assembled and securely packaged. Returns will not be
accepted for products that have been used, damaged, or have lost their commercial
appearance. Please note that minor changes to the product or its packaging, made solely
for inspection purposes, do not constitute significant alterations to the product's appearance.
6.6. Refunds will be processed to the original payment method upon receipt and inspection of the returned items, unless the consumer has expressly agreed to a different method of return, which does not involve any costs for him. The cost of shipping the goods under complaint, after agreeing its necessity with the Party Punto, is borne by the buyer. After a positive consideration of the complaint, this cost will be returned to the buyer.
6.7. Custom or personalized items are non-refundable.
7. Data Protection and Privacy Policy
7.1. Party Punto can process the following personal data of the customer according to the
amount of information provided by the customer: first name, last name, delivery address,
method of delivery of goods, mobile phone number, e-mail, payment method, payment
information, cookies. Upon the client's consent, Party Punto can use the client's personal data
to send news by e-mail or SMS.
7.2. Party Punto is committed to complying with its obligation of secrecy with respect to
personal data and the duty to treat them confidentially. For these purposes, it will adopt the
reasonable security measures provided for by law to prevent its alteration, loss or unauthorized
access. More information about personal data usage is provided in website „Privacy policy” section.
8. Cookies
8.1. To ensure excellent operation, the website uses cookies. Cookies are small text files that are
automatically generated during a visit to the website and are stored on the user's computer or
mobile device in order to individualize the usability of the website for each specific user. Cookies
are stored in the file directory of the Internet browser on the device's hard drive. The use of
cookies is necessary to ensure the continuous and uninterrupted functioning of the website.
More information about how website uses cookies is provided in “Cookies” section.
9. Cookies
9.1. We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
9.2.Our maximum liability for any claim is limited to the amount paid for the product in question.
10. Contact information
For questions or concerns, please contact our customer support by e-mail partypunto.es@gmail.com.